Frequently asked questions
What payment methods do you accept?+
We accept all major cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay and Klarna for pay-in-3.
Can I amend or cancel my order?+
If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best. Once it's on its way, use our 30-day returns instead.
Do you offer gift wrapping?+
Yes — add gift wrap at checkout for £2.99 per item, with an optional handwritten message card.
Is it safe to pay on your site?+
Absolutely. All payments are processed through PCI-compliant, fully encrypted providers. We never store your card details.
How much is delivery?+
Free on UK orders over £50. Under that, standard delivery starts at £3.49. Express and next-day options are available at checkout.
How quickly will my order arrive?+
Orders are dispatched the next working day. Standard delivery then takes 2–3 working days.
Do you ship internationally?+
Yes, to over 40 countries. Rates and estimated times are shown at checkout based on your address.
What is your returns policy?+
Unopened games can be returned within 30 days for a full refund. Start your return from your account or your dispatch email.
Who pays for return postage?+
For change-of-mind returns, return postage is at your cost. For damaged or faulty items, we cover it and send a prepaid label.
When will I get my refund?+
Refunds are processed within 3–5 working days of your return reaching our warehouse, back to your original payment method.
Do I need an account to order?+
No — you can check out as a guest. An account just makes reordering, tracking and returns faster.
How do I reset my password?+
Click 'Sign in', then 'Forgot password', and we'll email you a secure reset link.
How do I track my order?+
Sign in and open the order, or use the tracking link in your dispatch email.
What do the BGG scores on listings mean?+
Every product shows its BoardGameGeek community rating out of 10 and its overall rank — a quick, honest gauge of how the hobby rates a game.
Is everything you sell in stock?+
Stock status is live on every listing. 'Pre-order' items show an expected date; we only charge when they ship.
Are your games official UK editions?+
Yes — 100% official UK stock sourced directly from publishers and authorised distributors.